Frequently Asked Questions
Q. Can I register several drivers at one time?
A. No. Each registration is for single use only.
Q. What name should I enter in the registrant name field?
A. User must be the trainee, the driver that is required to complete the training.
Q. How do I register in Spanish?
A. Click “Versión Español” and remain on Spanish version page to complete your registration. Do not go to English version.
Q. Can I register in English and view the modules in Spanish?
A. No. You must register in Spanish version in order to view the modules in Spanish.
Q. What if I do not have a pre-paid code?
A. Go to the designated program and click “first-time user” then proceed to click “check-out” to begin your registration.
Q. Will my pre-paid code expire?
A. No. Your assigned codes provide complimentary access to register.
Q. I entered my code but the system asks for a credit card payment?
A. Never provide your credit card on this site. You must go to the correct training program first; then enter assigned code in the designated box above checkout button. Type code, do not copy and paste. Code is case sensitive. If code requests credit card payment, contact CTAA training department immediately.
Q. I made credit card payment, can I get a refund?
A. No. If user received assigned code(s) through a third-party or one or more modules have been completed.
For all other inquires, contact the training department via email for additional information.
Q. Can I use my pre-paid code on the course login page?
A. No. You must use the password assigned to you from the registration complete page. You can also find your password in your confirmation email.
Q. How do I retrieve my CTAA member number?
A. Contact CTAA training department directly at email@example.com .
Q. How can I become a CTAA member?
A. Go to the membership page at www.ctaa.org/membership. Or contact Caryn Souza, CTAA membership director at 202.294.6527 or via email firstname.lastname@example.org .
Q. What if I am having trouble viewing the presentation?
A. The presentation may or may not display on Iphones, Ipads, tablets, or other portable devices; we recommend user to use a computer (desktop or laptop). Go to troubleshooting page for additional assistance.
Q. I forgot my password, how can I get my password?
A. Email or call the training department.
Q. The driver name is misspelled; can I make a correction?
A. Yes. Email to CTAA training department. Must provide the misspelled name, the password and the driver correct spelling.
Q. Can I process a complete name change after the training is completed?
A. If three or more modules are completed, CTAA does not honor name change.
Q. How can I get a copy of my PASS Basic online?
A. Email your request to the training department the driver full name, agency, city and state.
Q. I completed PASS basic program (or PASS basic recertification), am I fully certified as a driver?
A. No. In order to receive full PASS driver certification, driver will still need a certified PASS trainer to administer the wheelchair securement (hands-on) training. Driver must contact their agency directly to schedule training. CTAA can provide a list of trainers if one is not available.
Q. Where can I purchase wheelchair securement (hands-on) training materials?
A. Go to www.ctaa.org/training. Click “Order Materials” then scroll to Option 2 and click “order your driver certification for hands-on training”.
Q. Can an agency receive a list of drivers registered under my agency name?
A. Yes. Email your request with agency name (plus acronym), city and state to the training department.
Q. My agency does not want the online option. Does CTAA offer PASS basic classroom training?
A. Yes. Contact training department directly for details and applicable fees.
Q. Do I need to re-certify my current certification status?
A. Yes. At the end of your three-year period, you will need to register and recertify at least 60 days prior to your deadline date.
Q. What if I missed the deadline date to re-certify my certification?
A. If you have passed the deadline date, you will be in jeopardy of losing your current certification status. You will need to contact CTAA training department immediately.
Q. Can I recertify my trainer certification on the driver training website?
A. If you wish to continue the PASS Trainer certification, you must follow the recertification procedures as a trainer. Go to www.ctaa.org/recertificationto view requirements.
Q. What is the best way to contact CTAA if I have questions or need technical support?
A. Email the training department at email@example.com or call 800-891-0590 x740 ask for Stephanee Smith. Office hours are Monday through Friday from 9:00am-5:00pm(EST).
How do I begin my recertification?
You will need to go to the CTAA website to register and pay a recertification fee of $50. Once your original certification if verified, you will receive an updated manual and a letter with testing instructions via USPS. If your certification is not verified or current, you will be contacted by the training department for further inquiry.
Once I receive my information, how long will I have to take the exam online?
You will have 45 days to take the exam from the date listed on your correspondence.
What if I missed the deadline date to take the exam online?
If you have passed the deadline date, you will be in jeopardy of losing your current certification status. You will need to contact CTAA training department immediately to receive another PIN code.
Do I have to follow any test guidelines?
Yes, there will be a 2-hour time limit to complete the exam. You cannot stop in the middle and start over again. You cannot exit the system without completing every question. You cannot skip then come back to a question nor change an answer you previously submitted.
How do I know if I passed?
You would need to score least 80 percent or more to pass to exam. If you pass, you will be “re-certified” as a transit professional to your designated program. You can review and print your personalized certificate. Your results will be emailed directly to CTAA's training department and your certification status will be updated.
What happens if I fail the exam? Is there an extra charge to re-test?
If you fail the exam, you can re-test the exam one time at no additional cost. You will have 30 days to re-test. We recommend you to review your manual and when ready, enter the same PIN code to re-test the exam. The same testing guidelines apply.
What happens if I fail the re-test?
If you fail the re-test, you must restart the certification process. Or, attend day 3 of the PASS Train-the-Trainer course, standard fees will apply. To check dates and locations on CTAA's training calendar, click here www.ctaa.org/training
When do I need to recertify my current certification status?
Now that you are recertified, your updated certification is valid for three years. To register, go to www.ctaa.org/recertification
What is the best way to contact you if I have questions or need technical support?
Forward an email to firstname.lastname@example.org. You can also contact Stephanee Smith at 202-415-0220 or toll free at 800-891-0590 x740