Frequently Asked Questions

Q. Can I register several drivers at one time?
A. No. Each registration is for single use only.

Q. What name should I enter in the Create An Account field?
A. User must be the trainee, the driver that is required to complete the training.

Q. How do I register in Spanish?
A. Go to PASS Program Spanish and “Versión Español” and remain on Spanish version page to complete your registration. Do not go to English version.

Q. Can I register in English and view the modules in Spanish?
A. No. You must register in the Spanish version in order to view the modules in Spanish.

Q. What if I do not have a pre-paid code?
A. After you Create Your Account - go to the designated program and click “Register”, then "complete registration now" and proceed to pay with a credit card.

Q. Will my pre-paid code expire?
A. No. Your assigned codes provide complimentary access to register.

Q. I entered my code but the system asks for a credit card payment?
A. Never provide your credit card on this site. You must go to the correct training program first; then enter assigned code in the designated box. Type code, do not copy and paste. Code is case sensitive. If your registration code requests credit card payment, contact CTAA training department immediately at

Q. I made a credit card payment, can I get a refund?
A. No. If user received assigned code(s) through a third-party or one or more modules have been completed.
For all other inquires, contact the training department at for additional information.

Q. How do I retrieve my CTAA member number?
A. Contact CTAA training department directly at .

Q. How can I become a CTAA member?
A. Go to the membership page at Or contact Rich Sampson, CTAA Membership and Communications Director at 202.415.9666 or via email at

Q. The driver name is misspelled; can I make a correction?
A. Yes. Email to CTAA training department as You must provide the email address along with the misspelled name and the driver's correct name.

Q. How can I get a copy of my PASS Basic online certificate? 

A. Please complete the online form here: 

Q. I completed PASS basic program (or PASS basic recertification), does this include the wheelchair securement certification too?

A. No. In order to receive the "full" PASS driver certification, a driver will still need a certified PASS Trainer to administer the wheelchair securement (hands-on) in person classroom training. Drivers must contact their agency directly to schedule training. CTAA can provide a list of trainers if one is not available.

Q. Where can I purchase wheelchair securement (hands-on) training materials?
A. Go to Click “Order Materials” then scroll to Option 2 and click “order your driver certification for hands-on training”.

Q. Can an agency receive a list of drivers registered under my agency name?
A. Yes. Email your request to passprogramhelpdesk@gmailcom with agency name (plus acronym), city and state to the training department.

Q. My agency does not want the PASS Basic online version. Does CTAA offer PASS basic classroom training?
A. Yes. Contact training department at for details and applicable fees.

Q. Do I need to re-certify my current PASS Basic online certification status?
A. Yes. At the end of your two-year period, the driver will need to register and re-certify prior to your deadline date.

Q. What if I missed the deadline date to re-certify my certification?
A. If you have passed the deadline date, you will be in jeopardy of losing your current certification status. You will need to contact CTAA training department at immediately.

Q. Can I re-certify my trainer certification on the driver training website?
A. If you wish to continue the PASS Trainer certification, you must follow the recertification procedures as a trainer. Go to to view requirements.

Q. What is the best way to contact CTAA if I have questions or need technical support?

A. Email the training department at or call 800-891-0590 x748. CTAA office hours are Monday through Friday from 9:00am-5:00pm (EST).