Recertification of Passenger Assistance Safety and Sensitivity (PASS) Training Program

The Community Transportation Association is a national nonprofit membership organization representing public and private transportation providers and is a recognized leader in the field of transit education, training and information.  The PASS basic program consists of 6 modules and includes comprehensive training on the assistance that drivers should be providing to passengers with special needs. It is based on CTAA’s Passenger Safety and Sensitivity (PASS) driver and trainer certification program that has successfully trained and certified over 45,000 drivers and instructors. It is regarded as an industry standard and we are proud to offer PASS training in an online format. For more information on the Community Transportation Association of America (CTAA) and to purchase training materials, go to www.ctaa.org/training.

Subject areas include

  • Customer Service, Communication and Stress Management 
  • Distracted Driving and Driver Fatigue
  • Transit Employee Occupational Safety and Health
  • Americans with Disabilities Act 
  • Service Animals 
  • Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders 
  • Bloodborne Pathogens (Hepatitis A, B, C; HIV, Dialysis) 
  • Wheelchairs 
  • Emergency and Evacuation Procedures 
  • Driver / Passenger Sexual Improprieties   

Benefits include: 

  • Comprehensive training on the assistance that drivers should be providing to passengers with special needs. 
  • Increased efficiency and improved morale 
  • Can reduce a system’s exposure to liability lawsuits 
  • May be an important factor in reducing insurance premiums